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Keep patients coming back. Without the manual chase.

Flex automates patient recall messages from your Open Dental schedule, helping overdue patients book faster while your team spends less time making calls.

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Live in two weeks · No data migration · Complimentary team training
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WHAT IT DOES

Recall should not depend on who has time to make calls.

Patient recall is one of the easiest places for revenue to slip through the cracks. Patients get busy. Appointments get pushed off. Your team means to follow up, but the phones are ringing, patients are checking in, and the day keeps moving.

Flex helps Open Dental practices automate patient recall with timely text and email messages that keep patients engaged and guide them back to the schedule. Instead of relying on manual call lists and one-off reminders, Flex helps your team keep recall moving in the background.

The result is simple: fewer patients falling through the cracks, less front desk follow-up, and more opportunities to keep chairs full.

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HOW IT WORKS

Flex keeps recall moving automatically.

  1. Flex pulls from your Open Dental schedule

    Flex uses your Open Dental schedule and patient data to identify who needs recall communication and when messages should go out.

  2. Patients receive timely recall reminders

    Patients get personalized text or email reminders that help them stay on track and take the next step toward booking.

  3. Your team manages responses, not call lists

    Instead of calling every overdue patient manually, your team can focus on the patients who reply, need help scheduling, or require a personal touch.

WHAT’S INSIDE AUTOMATED PATIENT RECALLS

Everything your team needs to keep recall from going quiet.

Open Dental schedule connection

Recall activity is based on your Open Dental schedule, helping your team keep communication aligned with patient needs.

Personalized patient follow-up

Keep communication relevant with messages that feel timely, helpful, and easy for patients to respond to.

Less manual calling

Reduce the repetitive phone work that eats up front desk time and slows the day down.

Better patient follow-through

Help more patients return for care before they disappear into the “we’ll call later” zone.

WHY FLEX

Built exclusively for Open Dental. That's not a feature — it's the foundation.

Deeper than any integration

Flex doesn't connect to Open Dental — it works alongside it. Every action syncs automatically. Nothing to export, import, or manually update.

Built by people who use Open Dental

Flex was founded by a practicing dentist who ran her own Open Dental practice. Every feature was built to solve a real problem she lived.

Up and running in two weeks

~1 hour install. 2-hour complimentary team training. No downtime, no data migration. From demo to live without disrupting your practice.

Authorized
Integration Vendor

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Ready to stop chasing overdue patients manually?

Flex helps Open Dental practices automate patient recalls, reduce manual calls, and keep more patients moving back onto the schedule.

Schedule Your Demo

Typically responds within 1 business day · No credit card required

FREQUENTLY ASKED QUESTIONS

Questions about Automated Patient Recalls

Automated patient recalls are text or email messages that remind patients when they are due or overdue for care. Instead of your team manually calling every patient, Flex helps send recall reminders automatically based on your Open Dental schedule and patient data.

Flex works with Open Dental to help identify patients who need recall communication and send timely reminders. This helps reduce manual tracking, duplicate work, and the risk of overdue patients slipping through the cracks.

Yes. Patients can respond to recall messages, giving your team a faster way to help them schedule, reschedule, or ask questions. Your staff can spend less time chasing patients and more time helping the ones who are ready to book.

Automated recalls help bring overdue patients back into the schedule before they fall too far behind. When recall communication runs consistently, practices have more opportunities to fill openings, reduce gaps, and keep hygiene production moving.

No. Automated recalls do not replace your team. They take repetitive follow-up off your team's plate so they can focus on higher-value conversations, patient care, and the responses that actually need a human touch.

No. Automated recall workflows can support different types of patient follow-up depending on how your practice uses Flex and Open Dental. Hygiene recall is a common use case, but recall and follow-up can also support broader patient communication needs.
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